We’re pleased to announce the appointment of Derek Blair as Service Manager, further strengthening the leadership of our service division as the business continues to grow.
Jamie Shepherd, Service Director at James Ramsay, added: “We’re very pleased to welcome Derek to the team. His experience, leadership style and technical background make him an excellent fit for our business. The service manager role is vital to how we operate day-to-day, and Derek brings the right balance of structure, accountability and leadership that will help us continue to deliver for our clients while supporting and developing our people.”
Derek joins us with more than 35 years of experience in gas engineering and service operations, bringing a wealth of knowledge across both domestic and commercial environments. In his previous role as an area manager, he was responsible for leading large-scale service delivery operations, overseeing teams of engineers, ensuring compliance, and maintaining high standards of customer service across complex portfolios.
His expertise in operational leadership, gas safety governance, technical assurance and process improvement makes him ideally suited to manage the long-term performance of our service department to ensure high-quality standards, consistency and reliability for our clients.
This crucial role will see Derek managing the operational service delivery within the team, supporting our engineers, maintaining structure in a reactive environment, and upholding the high standards our clients expect. Derek’s calm leadership style, strong organisational mindset and commitment to continuous improvement align closely with our “Always On” culture.
Derek Blair, Service Manager, said: “I’m delighted to be joining James Ramsay at such an exciting time for the business. What really stood out to me was the company’s strong reputation, its values, and a genuine focus on people – both employees and clients. My ambition is to build on the solid foundations already in place, support the team to deliver consistently high standards, and continue strengthening systems and processes so we can grow while maintaining the quality and service James Ramsay is known for.”
Derek’s appointment marks another positive step in the continued development of our service offering, ensuring the business remains responsive, reliable and ready to support clients across all sectors.
From scheduled maintenance programmes, surveys and inspections, through to end-to-end delivery of emergency repairs, find out more about our services here: Maintenance and repair – James Ramsay
